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Home > Services & Support > Customer Services

Customer Services

 

Your source for imported instruments and equipment

 Universal Technology provides…

 Your benefit…

 Portfolio of top brands

 Access to the equipment you need

 More than 15 years of experience

 A partner with the technical expertise and
 service experience to make your life easier

 Geographic presence throughout China

 Quick response to your support needs

 Comprehensive technical support

 The guarantee that you can rely on a given
 instrument in your work

Technical Services
The technical services we offer our customers include:

•  Pre-sales consultation and application support:
  Our sales team members are all qualified engineers holding relevant degrees from reputable universities. With their training and field experience, they can help you determine the type of equipment that will achieve the best results for your desired application.
•  Installation and calibration:
  At Universal Technology, we always provide installation and calibration services for equipment purchases. We are fully committed to ensuring that each instrument is properly installed, in order to guarantee that our customers get the best performance from each unit.
•  Repair and maintenance:
  Preventive maintenance, emergency repairs, recalibration, etc. All our service technicians are manufacturer-trained, and we also work closely with our suppliers' own engineers to ensure timely resolution of any problems that may arise.
•  Spare parts:
  As part of our commitment to ensuring the continued, proper functioning of every product we sell, we stock key spare parts in China to reduce replacement times.
Service Centers
Universal Technology maintains service centers in the following cities. For service assistance, contact your sales representative or the center nearest you.
Beijing: service@universalhkco.com.cn
Shanghai: shanghaisales@universalhkco.com.cn
Guangzhou: jiji.lv@universalhkco.com.cn
Chengdu: service@universalhkco.com.cn
 
 
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